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Elena Hikes
Home / Shipping Policy

Shipping Policy

At Elena Hikes, we are dedicated to delivering your travel gear, camping equipment, fishing essentials, hiking products, and luggage efficiently and securely. This Shipping Policy outlines our practices and guidelines for shipping worldwide.

Shipping Locations

We ship orders worldwide. Availability of delivery may vary depending on the destination and local courier services.

Processing Time

  • Orders are typically processed within 2–4 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Estimated delivery times vary by location. While we strive to deliver within the estimated timeframe, delays may occur due to customs procedures, courier schedules, or other factors beyond our control.
  • Customers will be notified if significant delays are expected.

Shipping Costs

  • Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
  • Promotional offers may include free shipping, which will be clearly indicated on our website.

Cash on Delivery (COD)

Elena Hikes operates worldwide with Cash on Delivery as the only payment method. Customers must pay the full amount upon delivery of the order. Failure to pay will result in the cancellation of the order and refusal of future service.

Order Tracking

Once your order has been shipped, tracking details (if available) will be provided to you via email or SMS. Tracking may not be available for all destinations.

Failed Deliveries

If a delivery attempt fails due to incorrect address, unavailability of the customer, or refusal to accept a correctly shipped order, the order will be canceled. Repeated failed deliveries may lead to restrictions on future purchases.

Damaged or Lost Packages

  • If your package is damaged upon arrival, please report it to the delivery personnel immediately and contact us at [email protected] within 48 hours.
  • In the rare case of lost packages, we will investigate with our shipping partners and provide a suitable resolution.

Contact Us

For shipping-related inquiries, please contact us at:
[email protected]

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